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cincinnati vision group

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Located inside LensCrafters.
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Dr. Tonya D. Lindsell  Assoc logo

cincinnati vision group

Home » COVID-19 Update

COVID-19 Update

To my patients, family, and friends, as of Tuesday evening, March 17th, the CDC has recommended that all routine eye care be deferred until further notice, in order to slow the transmission of COVID-19 through our community.

Please be assured that our Optometrist is still available to triage all urgent and emergent issues as well as helping you with routine matters during this challenging time.

What does this mean?

1) If you are currently scheduled for an annual eye exam, a dry eye or contact lens follow up, we will reschedule you starting in April (subject to change).

2) If you need to replace your GLASSES or CONTACTS and need an extension on your prescription, please CONTACT US and we will assist you in obtaining some until you can come in for a visit.

3) If you are RUNNING OUT of ocular vitamins, dry eye drops, dry eye supplements, eyelid cleansing spray, lash serum, or need a new heating mask, please contact us and we will gladly send you a care package.

4) If you are running out of a medication for glaucoma or eye infection please contact us and we can transmit a REFILL electronically to your pharmacy.

5) If you have an issue that CANNOT WAIT for an office visit once we start seeing routine eye exams starting Mid April, contact us and we will schedule a FACETIME, Eyecarelive or TELEPHONE APPOINTMENT. Medical insurances (including Medicare) have temporarily relaxed their TELE-MEDICINE rules to allow this type of communication during the pandemic crisis. The consultation must be initiated at YOUR request.

6) If you have an OCULAR EMERGENCY we are, as always, AVAILABLE TO HELP YOU AT ANY TIME. Call our office and wait for instructions at the end of the message. I will try my best to meet you in the office whenever possible if the issue cannot be addressed via tele-medicine.

7) During this period of social distancing and quarantine, WE MUST ALL DO OUR PART by restricting activities outside the home except for getting medical care. Do not go to work, school, or public areas.

8) Please remember that 80% of COVID-19 cases are mild and resolve within a week. However, if you feel your symptoms are worsening, call ahead before visiting your doctor’s office or emergency department and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.

The CDC has many wonderful resources. Arming yourself and your family with clear information will help you avoid undue stress.https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html https://www.cdc.gov/coronavirus/2019-ncov/prepare/managing-stress-anxiety.html

In our effort to do our part in social distancing, we have:- shortened our office hours to emergent cases only. No routine.- assigned 1 team member per day to assist with addressing our patients’ needs- assigned tasks for other team members who are working from home. This will stay in effect until further notice. It is in order to protect them, our patients, our city, our nation, and our planet. Despite the financial and emotional hardships this will cause, we ask every one of you to do the same.

With sincerest wishes for your health and well being,

Dr. Tonya Lindsell and Team- Kenwood Lenscrafters 513-793-5970

Cincinnati Vision Group-Liberty Center Lenscrafters 513-712-5065

https://www.drtonyadlindsellandassociates.com/

Patient How To page 001

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For the latest COVID 19 office updates please click here

Amidst the temporary lifestyle changes we are all facing together , we are now offering virtual visits, which means you can or Optometrist from the comfort of you home. It’s so easy and convenient. All you have to do is download the EyecareLive APP and boom you have secure access to us here. We still want to see in the practice for your annual visits and other things but when you have an urgent problem or need help during this time. You will be able to send us photos, list your symptoms, and have a video visit with Dr. Tonya Lindsell all virtually through EyecareLive.

All you have to do is download the app and set Clinic/Doctor as your preferred provider.

Always know we are here for our patients during this time.

See you soon!